o communicate back and forth with dispatch, receive information, and log our hours we utilize a satellite device known as a Qualcomm. A driver can send a message in one of two ways: either a free form, typed message or from a list of pre-set macros. The macros are numbered, and one gets in the habit of simply referring to them by their number For instance, upon completion of loading we send a Macro 2, or to shorten it, I would tell my student to "Send a 2".
This morning, Joe wanted to check his student driving hours, to see how many he had completed. The company has a macro established for that as to prevent students from calling the Training Department to ask. The conversation went something like this:
Joe: I wanna check my hours. What do I do? 69? Me: It's a 62. A 69 is something else completely different. Heh.
You should do one entirely about showering as I may be buying a camper without a shower, and would like to know more about using the ones at truck stops if I'm going to start being on the road a lot more.
The Q Comm is a wonderful thing- excpet we have a handful of about 50 drivers who don't read it- they call and ask- "What did that message say" I always say- "well we don't spend the $$ to put these in the truck for you to call, please utilize it from now on" of course with a smile on my face-
've heard plenty of horror stories from dispatchers about Qualcomm, or rather the lack of its use. My last dispatcher sent regular messages at least once a week imploring people to USE THE QUALCOMM instead of calling for routine things.
If I've asked before and I've forgotten, I apologioze. What exactly is it you do related to the industry? Do you work in dispatch?
I work in Customer Service and Dispatch- I handle one of our largest accounts and on the weekend I work in dispatch when I am here- I book freight, fight with customers about rates and extra charges, call customers and make up excuses why my drivers can't be there on time (some legit some not) - make sure the drivers have their appts and del# and pu# and po# and all of that other stuff you need- Good Times
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I think Reese's Cups are vile. Same with Dr. Pepper.
Am I going to hell?
actually i dont mind the diet berries and cream dr pepper..but regular eck!
That's a pretty spiffy scripted cap you're sporting there. Well done!
You should do a post about food next.
If I've asked before and I've forgotten, I apologioze. What exactly is it you do related to the industry? Do you work in dispatch?